Balozy: A Digital Lifeline for Service Delivery in KenyaBalozy: A Digital Lifeline for Service Delivery in Kenya Have you encountered the frustration of finding reliable contractors for your home or business repairs and maintenance needs? To address this challenge, Steve Ng’ang’a founded Balozy, an innovative mobile app that has revolutionized service delivery in Kenya. After experiencing firsthand the difficulties in finding trustworthy repairmen for his parents’ farming project, Ng’ang’a devised a solution: a comprehensive platform connecting homeowners and business owners with verified and reliable service providers. Today, Balozy boasts over 30 categories of service providers, including electricians, plumbers, beauty salons, event planners, and private chefs. The app has gained immense popularity, registering over 40,000 downloads in Nairobi alone and expanding its reach across Kenya. “Balozy simplifies the process of finding and hiring service providers through digital transformation,” explains Henry Mwangangi, Digital Marketing Strategist at Balozy. “Users can connect with professionals seamlessly from their smartphones.” Beyond connecting customers with service providers, Balozy seeks to empower individuals and transform lives. “Our vision is to become the leading marketplace for service providers in Kenya, offering a platform where professionals can reach a wider audience,” Mwangangi adds. “In these challenging economic times, we aim to bridge the gap for job seekers and provide opportunities,” he emphasizes. Balozy’s partnership with Eric Omondi’s Sisi Kwa Sisi initiative has further enhanced its popularity among Kenyans, demonstrating its commitment to serving the community.
Have you ever suffered from a leaking tap or a broken refrigerator and are you desperately looking for a reliable repairman?
Steve Ng’ang’a certainly was, and this frustration led to the birth of Balozy, an app that transformed service delivery in Kenya.
Steve had just returned home to Kenya after a long stay in the United States when he experienced firsthand the hassle of finding reliable contractors for his parents’ farming project in Nakuru.
From these problems emerged a solution: Balozy, an all-in-one service delivery platform.
That’s why he created Balozy, a digital lifeline that connects home and business owners with trusted and vetted local professionals for a number of services.
The app has since acquired more than 30 different categories of service providers, ranging from mama fuas, electrical installations, plumbing, beauty treatments or event planning to private chefs and hairdressers.
Since its founding, Balozy has grown steadily and made waves in the digital market. The app has clocked over 40,000 downloads in Nairobi alone and is expanding its reach to more counties in Kenya.
Available for download on both the Google Playstore and Apple Store, Balozy aims to connect Kenyans with reliable service providers across the country, Ng’ang’a noted.
“By using digital transformation, Balozy simplifies the process of finding and hiring service providers. Users can connect with professionals via their mobile phone, ensuring a seamless and efficient experience,” said Henry Mwangangi, Digital Marketing Strategist at Balozy.
According to Mwangangi, the app is not just about connecting customers with service providers, but also about creating opportunities and transforming lives.
“Our vision is to be the best online marketplace for service providers in Kenya, where any professional, regardless of his or her background, can sell their services to a wider audience.”
“We’re living in tough economic times and people here are looking for available jobs. Balozy is closing that gap and they’re doing it for free,” he added.
Their recent collaboration with Eric Omondi’s Sisi Kwa Sisi initiative has increased their popularity among ordinary mwananchi.
