Change AnalystChange Analyst Responsibilities: * Assess the quality of changes in the Change Management process * Support the administration of the Change Management process * Provide Change & PMO support in managing school openings, mergers, and closures * Manage workflows related to school openings, mergers, and closures * Drive the transition of existing QSM system workflows into CSM * Support the Change Management Team in managing the C2k Change Management process * Assist the Operations Management Team in producing management reports * Record meeting minutes and actions * Manage C2k change documentation within C2k Exchange * Assist in meeting preparation and coordination * Process email and telephone requests efficiently Qualifications: Essential: * Proficient in MS Office suite (Project, Word, Excel, Outlook, Power Point) * Experience with data analysis and reporting * Excellent communication and organizational skills * Ability to work independently and under pressure * Strong teamwork skills * Ability to meet challenging deadlines Desired: * Experience in Service Delivery / Service Management * Knowledge of ITIL service delivery and support processes About Capita Technology and Software Solutions (TSS) TSS is a global shared service within Capita that drives innovation and digital transformation for the company and its clients. TSS develops and delivers technology and software solutions to enhance business operations and client experiences. Benefits: * Career development opportunities in change assurance management * Paid volunteer days * Employee Network Groups for diversity and inclusion * Company-sponsored pension, cycle2work scheme, maternity/adoption/parental leave, and other benefits
Change Analysts are responsible for supporting the overall Change Management process by assessing the quality of changes and supporting the overall administration of the Change Management process. The main purpose of the role is to provide Change & PMO support in managing the opening, merger and closure of schools, whilst providing administrative support to the ENNI Management Team and assisting the Change Management team as required.
What are you going to do:
– Owning and facilitating Capita’s responsibilities within the overarching openings, mergers and closures of new schools
– Own the workflows linked to the above
– Own and drive change of existing QSM system workflows into CSM
-Supporting the Change Management Team in managing the C2k Change Management process
-Support the Operations Management Team in producing weekly and monthly management reports
-Support the Operations Management Team during meetings by recording minutes and actions
– Support the Change Management Team in managing the C2k change documentation within C2k Exchange
– Assistance and management in the preparation of meetings by printing minutes, logbooks, etc.
– Process both email and telephone requests in a timely manner
-What we are looking for:
Professional use of MS Office work packages, such as Project, Word, Excel, Outlook and Power Point
-Previous experience with data analysis and reporting
– Works well under pressure
– Ability to work as part of a team
– Ability to work with challenging deadlines
-Excellent organizational skills
– Able to multi-task and work on own initiative
– Demonstrable experience working in Service Delivery / Service Management
Additional desired skills:
– Demonstrable experience working in Service Delivery / Service Management Excellent knowledge of all ITIL service delivery and service support processes.
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly established global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work with Capita’s businesses to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and be resilient to whatever comes their way. We create innovative technology and software solutions for Capita’s clients and businesses, while ensuring a secure, resilient and predictable service. TSS brings together 5,000+ Capita colleagues into one function to deliver world-class technology and software solutions for Capita’s businesses and clients.
What’s in it for you?
– Opportunity to further develop your career in change assurance management
– The opportunity to take a paid day off from the office to volunteer for our charity partners or a cause of your choice
– Access to our Employee Network Groups, which represent all forms of diversity and enable colleagues to connect and learn from each other in an open, inclusive platform
– A company-sponsored pension, a cycle2work scheme, 15 weeks of fully paid maternity, adoption and shared parental leave and much more
