Digital Platform Services Recommendations by ACCCDigital Platform Services Recommendations by ACCC In its inquiry into digital platform services, the Australian Competition and Consumer Commission (ACCC) has proposed several recommendations to enhance consumer protection and fair competition in the digital landscape. Pre-Installation Deals The ACCC aims to restrict pre-installation deals between mobile device manufacturers and app developers. These deals often give certain apps preferential treatment, limiting consumer choice and distorting the market. Transparency Increased transparency is another key recommendation. Platform companies should disclose information about their algorithms, data collection practices, and content moderation policies. This will enable businesses and consumers to make informed decisions about using their services. Fair Treatment of Business Customers The ACCC emphasizes the need for fair treatment of business customers. Platform companies should provide clear and accessible terms and conditions, as well as offer dispute resolution mechanisms to address concerns raised by businesses. Protection Against Online Scams To combat online scams, the ACCC proposes a digital ombudsman program. This program would provide impartial advice and assistance to consumers who have fallen victim to fraudulent or deceptive practices online. Other Recommendations The ACCC’s recommendations also include: * Enhanced enforcement powers for the ACCC * Mandatory data portability to facilitate switching between platforms * Protection of critical infrastructure from cyber threats * Strengthening consumer protections in the digital advertising market These recommendations aim to foster a fair and competitive digital environment that safeguards consumer interests and encourages innovation. By implementing these measures, policymakers hope to address the challenges posed by the increasing dominance of digital platforms and protect Australians online.
Recommendations from the ACCC’s inquiry into digital platform services include restrictions on pre-installation deals, greater transparency, fair treatment of business customers and better protection against online scams, including a digital ombudsman program.
