California Pizza Kitchen Responds to Incorrect Order with Free Mac and Cheese and Pizza for a YearCalifornia Pizza Kitchen Responds to Incorrect Order with Free Mac and Cheese and Pizza for a Year California Pizza Kitchen has received attention after a TikToker, known as Garage Gremlin, shared her experience of an incorrect order. The TikToker had ordered macaroni and cheese with the noodles and cheese separated but instead received only melted cheese. Despite initially being mistaken by the restaurant for ordering the wrong dish, California Pizza Kitchen acknowledged the error and apologized. To compensate for the inconvenience, they offered the TikToker free macaroni and cheese and pizza for a year. In a follow-up TikTok post, Garage Gremlin showed the apology note and gift basket sent by the restaurant. The note expressed regret for the error and stated that the free meals were a gesture to make amends. This incident highlights the importance of customer service in the restaurant industry. California Pizza Kitchen’s quick and generous response to the incorrect order demonstrates a commitment to resolving customer issues promptly and effectively. Similar instances of order mix-ups have occurred at other restaurants, such as McDonald’s. However, the response from California Pizza Kitchen serves as a positive example of how such errors can be addressed in a way that satisfies the customer.
California Pizza Kitchen made a small mistake with the food order but corrected it by directing the customer who received the incorrect order.
TikToker Garage Gremlin went viral when he shared California Pizza Kitchen’s embarrassing mistake.
Even though she ordered macaroni and cheese with her noodles and cheese on the side, all she got was melted cheese.
“They sent me cheese… are you kidding me, I’m gonna cry,” the TikToker said after opening her order.
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She noted that two people advised her to order the noodles and cheese separately, but when she called the restaurant to complain, they told her she had ordered the wrong one.
“There should be macaroni in it! It’s in the name,” she exclaimed in her viral TikTok.
Fortunately, California Pizza Kitchen took her complaint into consideration and offered her free macaroni and cheese and pizza for a year.
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In a follow-up TikTok post, Garage Gremlin shared the gift basket the restaurant had sent her. Along with the one-year gift card, they wrote her an apology note that read:
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“Oh hey, I heard we forgot your mac and cheese and just delivered it to you. OMG, how did this happen? Free mac and cheese for a year and free pizza for a year. Again, we’re sorry this happened – and we hope this makes it right.”
Although she said she was “really in shock right now,” the TikToker was thrilled that she not only got free mac and cheese for a year, but also free pizza.
Viewers of her viral story agreed that California Pizza Kitchen responded as any “good business” would and praised them for their quick and kind response.
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While it’s not uncommon for restaurants to mix up their online orders, like McDonald’s did for another TikToker who only got ketchup, California Pizza Kitchen proved that there’s always a way to make it right with the customer.
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