Delta Flight Cancellations Leave Passengers Stranded at RDUDelta Flight Cancellations Leave Passengers Stranded at RDU MORRISVILLE, NC – Skip Horne has been suffering from back pain and was scheduled to fly out on Monday. However, his flight was canceled, and there were no other available flights until Tuesday. “I’m not happy,” Horne said. Horne is now faced with spending 24 hours at Raleigh-Durham International Airport (RDU) while he waits for his rescheduled flight. “What choice do I have?” Horne said. “I already checked out of my hotel, I have nowhere to go. This is my home for today.” Horne is one of thousands of passengers who were stranded at airports across the country on Monday due to a major tech outage at Delta Air Lines. Most airlines have since recovered, but Delta has been particularly hard hit, with some passengers being stranded for days. Carolina Castillo and her family were trying to return home to Florida from Italy when their flight was canceled. They have been stuck at RDU for two days after a layover in Detroit turned into a lengthy delay. “We’re so tired,” Castillo said. “It’s been a long day for us. Going hotel by hotel, and we’re trying to get home. But we can’t.” Castillo said they have been struggling to get vouchers for food and hotels, which the federal government says passengers are entitled to when their flights are canceled due to a computer outage. Secretary of Transportation Pete Buttigieg wrote in a statement on Sunday night that “Delta must provide prompt refunds to consumers who choose not to take rebooking, free rebooking for those who do, and timely reimbursements for food and hotel stays to consumers affected by these delays and cancellations.” WRAL News has reached out to Delta for clarification on who qualifies for vouchers and whether travelers can be reimbursed for meal or hotel expenses.
MORRISVILLE, NC — For Skip Horne, it’s been a pain – literally.
Horne is recovering from back surgery. His flight Monday was canceled. And there’s not another available flight until Tuesday.
“I’m not happy,” Horne said.
Now he’s facing 24 hours inside Raleigh-Durham International Airport, just waiting.
“What choice do I have?” Horne said. “I already checked out of my hotel, I have nowhere to go. This is my home for today.”
Horne, like thousands of passengers nationwide, found himself stranded Monday.
Most airlines have recovered, but Delta has been especially hard hit, leaving some stranded for days.
Carolina Castillo’s family has been trying to get home to Florida from Italy.
“We’re so tired,” Castillo said. “It’s been a long day for us. Going hotel by hotel, and we’re trying to get home. But we can’t.”
A stop in Detroit Saturday turned into a two-day layover.
They’ now stuck at RDU after yet another cancellation.
“I already tried to look at West Palm Beach, or Miami, or Fort Lauderdale, Orlando, anywhere, but they still say they cannot find anything for like three days.”
Castillo said it’s been a fight trying to get vouchers for food or hotels – something the federal government says passengers dealing with flights canceled because of the computer outage are owed.
Secretary of Transportation Pete Buttigieg wrote in a statement late Sunday night, “Delta must provide prompt refunds to consumers who choose not to take rebooking, free rebooking for those who do, and timely reimbursements for food and hotel stays to consumers affected by these delays and cancellations.”
WRAL News has reached out to Delta, trying to get clarification for people on who qualifies for vouchers, and whether travelers can get reimbursed for meal or hotel expenses.
Like a lot of folks at RDU, we’re still waiting to hear back.
